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Wolters Kluwer Law & Business: Products & Services

Wolters Kluwer Law & Business is a subsidiary of its parent company, Wolters Kluwer. It is leader when it comes to providing research information and workflow solutions for legal and business professionals. They connect the legal and business community to the latest information; provide expert insights and comprehensive resources and tools that will help their clients.  They offer solutions both for both professional and academic need by giving access to all the necessary information. Some of their products include CCH, which provides business law information and software; Aspen Publishers, Inc. which is an information provider for attorneys and business professionals; Loislaw, which is a digital gateway to primary law, treatises, public records and legal forms on the internet; and one of their latest products is the IntelliConnect which provides an online research platform so that users can search their content libraries and also online content. A complete list of their products can be found here in their online store.

Wolters Kluwer Law & Business: Company Background

The company’s history can be traced back to the 19th century. It was founded in the Netherlands in 1836 by Æbele Kluwer and Jan-Berend Wolters who are founding fathers of Dutch publishing houses. They launched Wolters Kluwer in order to improve the quality of educational materials. From the very beginning, the company has always been focused on providing significant information and solutions to their customers. They are currently headquartered in Alphen aan den Rijn, Netherlands.

Because Wolters Kluwer is a company that has been in the business for hundreds of years, of course they will have to reinvent themselves occasionally in order to cater to the needs of their evolving market. IntelliConnect is one of their newest products, and is their attempt at keeping up with the fast-changing market.

Wolters Kluwer Law & Business: Customer Feedback & Reviews

When the IntelliConnect first came out a couple of years ago, it was not very well-received by the public. Bloggers Jason Eiseman and Sarah Glassmeyer both wrote reviews about IntelliConnect, and the biggest problem they had with the product was its browser compatibility. However, in terms of browsing and searching, it was good. It was also easy to navigate, even if it wasn’t that aesthetically pleasing. Overall, they said that it was a good product, but it wasn’t perfect.

Over the years, the product has received several improvements and enhancements, and the more recent reviews have become more favorable. One of which is in the CPA Practice Advisor which gave the product 5 stars and claimed that it was above its other competitors in terms of design and use.

Wolters Kluwer Law & Business: Business Credibility & Trustworthiness

Even though Wolters Kluwer is not BBB accredited, however, since its conception in the 1800s, it has consistently been a global leader in providing global information services. The company and its products have won countless awards over the years including the Tax and Accounting Technology Innovation Award, CPR Award for Outstanding Electronic Media focused on alternative dispute resolution, has been recognized in “Top 20 Best in KLAS Awards” Report, and several others.

Wolters Kluwer Law & Business: Website Popularity & Google Ranking

Wolters Kluwer’s website is accordingly informative and easy to navigate through. Although the fact that each one of their subsidiaries has its own website can be confusing, all of them are designed to be very user-friendly. Wolters Kluwer Law & Business’ website is just as simple and informative as the rest of the Wolters Kluwer websites. Upon checking its traffic ranking in Alexa,  it showed that its global ranking for the past three months is only #606,441 and its US ranking is #192,472. However, Google PageRank gave Wolters Kluwer Law & Business’ official website a ranking of 5/10, with 10 being the possible highest. The website’s low ranking can be attributed to the fact that their business caters to a niche market.

Wolters Kluwer Law & Business: Social Media Presence

Aside from having an official website, Wolters Kluwer Law & Business also has an account in several social networking sites. They have a Facebook Page, but it only has 23 likes as of November 3, 2012, and does not contain any updates; they have a Twitter account, but it only has 67 followers as of November 3, 2012, and they only have 18 tweets about company updates, with the last one being on June 2012; and they also have a YouTube Channel which contains 20 videos about their companies, but the last one was uploaded a year ago, and their channel only has 11 subscribers. It’s good that they have social media accounts for added publicity, but they should invest more by keeping them maintained and updated.

Wolters Kluwer Law & Business: Website Security & Safety

When ordering directly from their website, Wolters Kluwer Law & Business uses a secure connection (https://) upon taking your personal information. Upon running a Google Diagnostic Test on their official website, the results showed that the website is not listed as suspicious and it did not have any malicious activity or software for the last 90 days. A similar test was done on McAfee Site Advisor, and the results also showed that they did not find any significant problems on Wolters Kluwer Law & Business’ official website.

Wolters Kluwer Law & Business: Pricing & Packages

Their products are priced competitively – the publications and other materials that they sell can go for over hundreds of dollars, but the price only corresponds to the sophistication of their products. Their IntelliConnect application can be downloaded for free in iTunes which makes it easier to access these publications. It is almost impossible to find a direct competitor for Wolters Kluwer because of the variation of their line of expertise, and the prestige and quality of their products.

Wolters Kluwer Law & Business: Shipping Rates & Policies

Wolters Kluwer Law & Business ships both domestically and internationally. However, sales tax is not included in the product’s prices on the website. Upon checking out of their store, they will still have to add the additional sales tax. The shipping fee depends on your location, but it is usually free when you are ordering domestically. There’s also an additional option of paying extra if you want your order to be delivered the next day or two days right after purchasing the product online.

Wolters Kluwer Law & Business: Payment Methods Accepted

For online transactions, they only accept credit card as a payment method. The credit cards that they accept are VISA, MasterCard and American Express. When ordering online, you can be ensured of the safety of your information because they have the VeriSign secure ordering protection on all orders, and that they have the 128-bit encryption technology which will protect your financial information.

Wolters Kluwer Law & Business: Returns, Refunds & Exchange Policy

They offer a 30-day risk free guarantee with their products. If the customer is not completely satisfied, you can return it to them, provided that the item is in its original condition and it is within 45 days of the invoice date along with the original or a copy of the actual invoice marked as ‘cancel’. They can give you a full credit or refund.

Wolters Kluwer Law & Business: Product images & screenshots
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